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Refund Policy

Refund Policy

 

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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at beata@bdifferent.ie.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at accounts@accura.ie and send your item to: Accura House, Unit 69 Parkwest Enterprise Centre, Lavery Avenue, Parkwest, Dublin 12.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: Accura House, Unit 69 Parkwest Enterprise Centre, Lavery Avenue, Parkwest, Dublin 12, Ireland

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over €50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Any queries please make contact with Accura on 01-610 5055 or email accounts@accura.ie

15 Years of Excellence

15 Years of Excellence

We are proud to celebrate 15 years of excellence at Accura Diamond Tools. Experience the Accura difference.

Proud member of LOCAL

Proud member of LOCAL

LOCAL is a national symbol of trust that assists consumers and businesses in recognising products and services that are superior choices for both their local communities and for Ireland as a whole.

When evaluating a business's suitability for LOCAL membership, three key areas are considered: employment opportunities, community involvement, and product origin.

We are proud to be a member of LOCAL.

PAT Testing

PAT Testing

Choose Accura for your PAT testing needs.

A PAT test is a routine inspection of some types of electrical appliance to check they are safe to use. Its purpose is to prevent electrical accidents in the workplace. Our full PAT test includes both a visual inspection and a more in-depth check using our specialist PAT testing equipment.

Proud member of HAI

Proud member of HAI

What is the Hardware Association Ireland (HAI)?

HAI the national representative body for hardware/DIY retailers & builders merchants, as well as manufacturers / distributors to the trade.

They uniquely represent all levels of the supply chain & include within their membership ranks national and international companies,
multi-branch chains & smaller independent hardware businesses.

We are proud to be a member of HAI.

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